We process all of our own orders directly. Orders will be processed Monday-Friday during normal business hours from 8am to 4:30pm EST. Orders placed after noon may be process the next business day. Holidays may have extended processing time, we will do our best to call that out on our website, and may send emails letting our customers know of extended processing time.
Orders typically arrive within 3-15 business days depending on how far the order is traveling. Business days exclude weekends and national holidays.
Tracking information is provided via email once the order has been packaged. Customers are responsible to provide accurate information and to track and plan for product arrival.
Orders placed during peak holiday season, on presale, or if the item is on backorder may see extended processing and shipping times.
We leverage a network of various local carriers, which may result in tracking inconsistencies. Tracking scans may not update until the final carrier in your state receives the shipment at their delivery depot.
Carriers typically deliver Monday-Friday 8am-9pm (weekend only deliveries are not available).
All sales are final - no returns or exchanges. If order changes are needed, please reach out to info@torchbearersauces.com within 2 hours of purchase. Our team will make every effort to accommodate your request when possible.
Order Changes: Customers are responsible to provide accurate information and to track and plan for product arrival. We are unable to update addresses or cancel orders once labels have been printed and/or while they are in transit. Order requests made after purchase cannot be guaranteed, additional fees to process any requests may apply.
Delivery Attempts and Reshipment: Carriers may make up to three attempts to deliver the product with an adult signature. Number of carrier attempts may vary.
If returned due to address issues (invalid or incorrect), security gates, or unsuccessful delivery attempts where an adult (21+) signature is required, there is a $40 fee to have the order reshipped. We do not offer refunds on returned orders.
Kindly note we are charged $20 for the return shipping and an additional $20 should you choose to reship, the $40 reship fee covers the shipping costs associated with your order.
